Support

Our systems are monitored on a 24/7/365 basis to maximize uptime and quickly resolve any problems that may arise. We utilize national level service providers for maintenance and cash replenishment services who understand the demanding gaming environment. Our Cage Centre peripherals are "plug and play" allowing fast resolution should device failures occur.

• 24/7/365 Customer Support Centre
• Activity monitoring
• Access to real-time events and status messages
• Remote ATM access except where prohibited by gaming regulations
• Escalation to maintenance service providers
• Call referral services to maximize your transaction activity

Data Security

CPS™ maintains PCI-compliant systems and processes both within CPS&trade and among its business partners. Our systems encrypt data from the ATM Centre and Cage Centre level such that our clients have no exposure with data transfer through casino local area networks.

Encrypting the entire message at the device level is a step above what is required by PCI. This process enables CPS™ to utilize existing property internet services to conduct transactions without any special encryption hardware or routers to maintain. Utilizing the existing internet services lowers the cost of operations, and the savings are passed to you through increased commissions.

Support Partners

CPS™ has relationships with a number of world-class partners to maintain a cost-effective, robust solution. These arrangements allow us to offer you the most economically appealing structures while delivering world-class products. Our partners have years of casino experience and understand the demanding nature of the business. The list of our business partners include the most notable casino enterprises and cover hundreds of casinos on a world-wide basis.

Wincor and NCR

Wincor and NCR provide hardware repair support for our ATM products. We leverage NRT™’s infrastructure of over 3,000 devices with these service providers on a nation-wide basis.

Certegy

Certegy™'s check warranty program is a fully integrated option with Cage Centre. While you may choose a non-Certegy solution, the ease of one system with common user controls, utilizing common peripheral devices is an inviting option to make life easy for cashiers.

Certegy™'s commitment to being the number one check casher to the casino industry continues with the most comprehensive check authorization system in the industry. Certegy utilizes artificial intelligence modeling, neural networks and other state-of-the-art technology to deliver unprecedented accuracy, convenience and simplicity.

The results are powerful - Certegy's experience, superior customer service and commitment to the gaming industry ensure best in class service.

Multiple program options include: Check Cashing with privileges, E-Check, Payroll, Government, integrated cage reporting with CPS™ transactions and 24/7 support. Self-serve check cashing is coming in 2010.

Responsible Gaming

CPS™ takes responsible gaming initiatives seriously. Our GAIN application is an optional program feature that enables patron registration to prohibit subsequent credit, debit and check cashing transactions. We have purposely excluded the ability to access the EBT network prohibiting network access for those with limited resources.    

We require a standard agreement between you and us prior to activating the GAIN program. Patron enrollment documentation is provided by the casino based on your specific requirements. If you have an existing excluded patron database CPS™ can pre-load your information during the conversion phase to maintain the integrity of your promise to your enrolled patrons and regulators.

CPS™ urges all of our clients to utilize this valuable service.